FURNITURE SERVICES will gladly exchange defective merchandise if returned in the original packing within 7 days of pick up or delivery. There are absolutely no refunds available. Any damage has to be reported within 36 hours.
Our layaways are good for up to six months. If the layaway is not paid within that time the total amount paid will be lost without a refund or a store credit. Cancellation of a layaway is subject to a 25% fee of the total amount paid with the remaining as a store credit only.
Once an order is placed with FURNITURE SERVICES, our process is to submit an order directly to the manufacturer on your behalf. This typically occurs within a 24-hour period after an order is placed by the customer. Once this step has been completed FURNITURE SERVICES, and thus the customer, become financially obligated to purchase the ordered merchandise from the manufacturer. For this reason, No cancellation is possible after the order has been placed. An average order takes 7-20 business days and in some cases can take up to 8 weeks. Again we do not cancel any order after it has been placed.
Cancellation of an order after the order has been placed is subject to a 50% cancellation fee with store credit only. No refunds or credit will be available.
It is the customer responsibility to make sure that size of the ordered furniture are to his needs FURNITURE SERVICES will not be held responsible for any order that does not fit through any doors or staircases. A 50% re stocking fee will be charged for any returned merchandise. Although we try to show the best images for our products, sometimes colors are slightly different than shown. FURNITURE SERVICES will not be responsible for any color or shade difference than shown online. The customer is more than welcome to visit our showroom for viewing of the furniture before ordering.
The delivery area has to be clear and free of any clutter. Our drivers are not allowed to move or dispose any of your old furniture. On the day of delivery you must have someone available all day. We will try to give a 2-3 hour window as a courtesy only, it is not a guaranteed time and we are not responsible for any delays. Our drivers will place all trash in the area of your choice but they can’t take any trash back. Your delivery fee will cover up to 2nd floor. If you need delivery to a higher floor with no elevator available an extra charge will apply.
If you are picking up, you must inspect all pieces before leaving our warehouse, we are not responsible for any damages after pick up.
Return / Exchange Policy & Customer Satisfaction
We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. We recognize that sometimes an item may not meet your needs, was not what you had hoped for, or simply does not fit with your decor or space. If you are unsatisfied for any reason with your purchase, you can exchange (OR RECEIVE IN-STORE CREDIT) within 7 days of delivery or pick up. Returned items must be new and in unused condition. A few of our vendors may be excluded from our return policy. Any exceptions are noted on the page of the item. Special orders where custom fabrics or colors are selected are non-refundable.MATTRESSES, Bedding and linens are also non-refundable and can't be exchanged. To return items for an exchange or in-store credit please contact us via phone only for an RMA (Return Merchandise Authorization). We ship items from multiple warehouses across the United States. Therefore, it is very important to contact us so we can provide the correct return warehouse address. All returns are subject to round trip shipping charges. If your item was shipped "Free Shipping," we will charge our actual outbound shipping charges. All returns for any reason are subject to a 25% restocking fee. The restocking fee is only waived if there is an exchange for an item of equal value or greater, or a store credit. Round trip shipping charges will still apply. Returns are only accepted in their original boxes, and should be unassembled. Once an item has been assembled, it is no longer returnable but may still be exchanged. Special order products such as items where fabrics can be selected are non refundable.
Returning a Purchase
Please contact us and include your original order number, what product(s) you are returning, and your name. We will give you an "RMA Number," a return address, and other relevant information. Returns that have not been first authorized cannot be accepted.
Wrap the package carefully. All returned products must be in their original condition and packaging.
It is important that we know when your return is expected. Please save your return tracking number, and email it to us. We need this in case there are any issues during transit.
Please Note: Other than an exchange due to an error on our part, we cannot refund shipping and handling charges.
All returned products must be in their original condition and packaging. Unfortunately, if products have been assembled or modified, we cannot take them as returns. Also, restocking or repacking fees are charged by some manufacturers and warehouses to cover labor, paperwork and shipping carton replacement. Finally, certain products cannot be returned because our suppliers cannot take them back, such as those customized to your specifications.
If you have any questions about whether a product can be returned, please call us before ordering.
Damaged & Missing Parts
Through many years of experience, we have learned to package our products to withstand damage during shipping, avoid selling items easily damaged during shipping, and discontinue suppliers whose damage rate is too high. If something arrives from us that looks damaged, or if parts are missing, please notify us right away. We will work to help you get needed replacements as quickly as possible at no extra charge.
Suspected or Actual Damage If Shipped by Truck Freight
Write "Package Damaged" when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us if you refuse delivery, so we can anticipate that return.
If our product is assembled for you, make sure you closely inspect the product for any damage BEFORE boxes are discarded and before the delivery people leave. Again, if there is a problem, write it down before the delivery crew leaves.
If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Please contact us right away and we will ship you the replacement parts at no extra charge. Most carriers only let us file freight claims within 48 hours of delivery, so do not delay. If we cannot replace parts, we can have the carrier pick up the item and we will send a replacement once we have it back. Again, all returned products should be in the original packaging.
If you decide you do not want parts or a replacement unit, the product can be returned under our Return Policy. If a product arrives damaged, or we made an error, and it cannot be remedied with replacement parts or a complete replacement, we will pay to return the item to us.
In the case of a manufacturer's defect, we can replace the defective part, or if needed, the entire unit. We stand 100% behind our products and the manufacturers who produce them, and we will make every effort to resolve any problems.